We cannot accept returns as our products are personalised for you.
If you are unhappy with your order for any reason please contact us at firstname.lastname@example.org and we will endeavour to remedy as soon as possible.
Personalised orders may not be cancelled or reprinted once final proofs have been approved.
Upon final approval of your personalised order, Julia Eastwood cannot accept returns due to any and all errors (such as misspelt words etc.) or requested changes to layout and colour.
By approving your final proof, you accept responsibility for the information, layout, colours and size as shown. If errors are discovered after proof approval, we will be required to charge for reprints.