Frequently Asked Questions
Where are you based?
Our studio is situated in the incredible Croft Myl in Halifax, a little taste of Shoreditch right here in Yorkshire. Check out all of the amazing features of the mill here:
What are your studio open hours?
Monday 9am -2pm,
Tuesday 9am – 5pm
Wednesday Studio Closed
Thursday 9am – 2pm
Friday 9am – 5pm
Are you open all year?
The studio is open 12 months a year, however, we do close for short holidays from time to time. To help with planning when to order your stationery here are the studio holiday closures for 2019:
Feb 21st to Feb 28th ‘19
April 15th to April 22nd April ‘19
July 24th to August 8th’19
October ‘19 – 5 days for school half term – dates TBC
Can I order a sample?
Absolutely! Non personalised samples of our wedding invitations and save the date cards are available in the quantity options of each product. Unfortunately, it’s not possible to personalise samples due to time restrictions and printing costs, however, non-personalised samples are a great way to see and feel the quality first hand. Samples will be posted within 2 working days of ordering.
Is it possible for my invitations to feature metallic foil printing?
In most cases certainly! If you are considering using metallic foil on your wedding invitation suite please drop us a line firstname.lastname@example.org outlining the design, format (e.g tri-fold – double-sided) and quantity and we will send you a quote to upgrade your order. If you are happy to go ahead we will raise an invoice via SAGE to add the metallic foil service to your order.
How many invitations should I order?
A good rule of thumb is one per household (not one per guest) plus a few spare invitations in case you need to invite a few last minute guests.
I have received the proof but would like to make some changes. What should I do?
Please don’t ever worry about needing to make amendments, that’s what the proofing process is all about…we would much rather amend and your invites be perfect. Simply send us an email detailing the amends, bullet pointed if possible and all in one email (it’s much easier for us to track this way) and we will return updated proofs to you within 3 working days.
What should I check on my proofs?
It’s essential that you check your proofs very carefully considering the following:
- Dates, names, addresses, email and telephone numbers are correct where applicable.
2. Is the address spelt out in full?
3. Are the spelling and punctuation correct?
4. Are the colours correct?
5. Have you received proofs of all the items you’ve ordered? For example, belly bands and envelope liners.
Personalised orders may not be cancelled or reprinted once final proofs have been approved. Upon final approval of your personalised order, Julia Eastwood cannot accept returns due to any and all errors (such as misspelt words etc.) or requested changes to layout and colour. By approving your final proof, you accept responsibility for the information, layout, colours and size as shown. If errors are discovered after proof approval, we will be required to charge for reprints.
I have not yet received my proof. What is the status of my order?
If you have not received a proof within 6 working days of ordering please contact email@example.com with your order number and we’ll get back to you as soon as possible. Sometimes our email addresses can get lost in spam filters so although we will have sent the proofs or a reply, it may have ended up in a cyber bin. To avoid this happening please add firstname.lastname@example.org your email address book or safe list.
I have approved my proof. How long will it take to receive my order?
Please allow at least 10 working days between signing off your proofs for print and dispatch. Your order may be sent earlier than the estimated dispatch date but this depends on the quantities, amount of hand finishing and current lead times. Once dispatched you will receive a notification email to let you know that your order is on its way to you.
Will the colours be exactly the same as on my screen?
We make every effort to calibrate our screens with our in house printing press and colours will be reproduced as closely as possible to the original design whilst allowing for a slight difference in on screen colours (RGB) and print colours (CMYK). It is important to note that all computer and mobile screens are calibrated differently, and there can be minor differences between how colours view on home computers and mobile phones.
Can I see a printed proof of my invitations before you send them to print?
If you would prefer to be 100% sure that you are happy with your design before printing the whole order, you can order a printed proof at a cost of £10.00. Printed proofs add around 7 working days to the process. Metallic Foil printed proofs can be supplied at a cost of £45.00 and add around 10 working days to the process. Printed proofs of ‘on the day’ stationery are not currently available.
I would like a bespoke invitation suite. Is this something you can offer?
Unfortunately due to the volume of orders placed and time constraints I no longer offer a bespoke service. I am always working on new ideas and aim to release four new collections per year so hopefully, we can always provide something beautiful to suit your day.
I like one of your collections, but the colour scheme doesn’t match my wedding theme! Can the colours be changed?
Yes, in most cases. Unfortunately, not all colours suit all collections so please get in touch to discuss your request prior to ordering.
When should I order my ‘on the day’ items (menus, table plans, place cards, etc.)?
The turnaround time for ‘on the day items’ is approximately 4 weeks to include design, proofing, amendments, printing, hand finishing and transit. Unfortunately, I cannot guarantee delivery of the items if approved for print less than 2 weeks before the wedding and refunds are not possible for orders not delivered on time in this case.
I need my invitations in a language other than English – is this possible?
Yes, we can provide invitations in languages other than English. Please contact us at email@example.com to discuss your request.
How do I pay for my order?
Payments are accepted via PayPal and Stripe
I’ve made a mistake with my order. What should I do?
If you have made a mistake when ordering, please contact us as soon as possible by email to firstname.lastname@example.org
I’ve changed my mind. Can I cancel my order?
You can cancel an order within 24 hours of ordering. After this time, we cannot cancel any orders as the design of your products will have begun.
Once items have been printed, what is your returns policy?
We cannot accept returns as our products are personalised for you.
If you are unhappy with your order for any reason please contact us at email@example.com
Do you offer any discounts?
Our prices are carefully considered and competitive therefore we do not offer any discounts.